Andria Emerick Brown, Director of Operations
First Things First
As the Director of Operations at Elevate Counseling, I am often among the first individuals you will connect with. I believe that effective mental health treatment starts with a seamless intake process and matching clients with the best fit clinicians. My commitment is to ensure every client has an exceptional initial experience, fostering meaningful connections from the start and providing excellent ongoing support with scheduling, billing, and insurance.
With a rich background in mental health, business operations, social work, and customer service, I am passionate about assisting others. If you have any questions about our therapists, practice, or processes, I am here to help. Additionally, I handle billing and insurance matters and can guide you in understanding your coverage and benefits.
As the Director of Operations, I work hard to support both clients and clinicians, always looking for ways to improve systems for a better overall experience. I'm really excited to be part of the amazing team at Elevate Counseling and Wellness.
What You Need to Know About Me
After getting my Bachelor of Social Work (BASW), I kicked off my career with social service agencies, spending over 13 years in intake and operations in the mental health field.
When not at work, I am devoted to spending quality time with my family. Married with two young children, I cherish our moments together. Additionally, I have a background in the performance arts and enjoy watching true crime dramas and RuPaul's Drag Race. This diverse range of interests helps me stay balanced and bring a well-rounded perspective to my professional endeavors.